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Open Letter to Yvonne B. Singletary

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Found this letter on one of my favorite bloggers facebook pages. Yvonne is a Cathlab Nurse in Houston.
Here is her letter:

September 14, 2009 at 0500 my on-call beeper went off with a STEMI notification. Within seven minutes I was in my car and on the way to the hospital. At 0519, I was stopped by a patrol car for failure to come to a complete stop at a stop sign. I told the young officer that I was on my way to an emergency case. I was in full scrubs, wearing my ID badge, and carrying the beeper with the texted message. The officer apologized for the inconvenience. He then went on to explain to me that he had to write a ticket because I did run the stop sign. It took him twelve minutes to complete writing out the ticket, then explain my court date. I reached the hospital at 0545. I was the lead RN in the cath lab crew.

The American Heart Association and the American College of Cardiology have set the door-to-balloon time that is most fortuitous for ST-segment elevation myocardial infarction patients as 90 minutes or less. Here at St. Luke’s Episcopal Hospital, in Houston, Texas, we have gotten our after-hours door-to-balloon time down to an average of about 50 minutes. Studies have shown that the sooner the occluded vessel is opened, the more heart muscle is saved from infarction.

Although that young officer was polite and professional in doing his job, he made a serious error in obstructing me from doing my job. I accepted my ticket, then proceeded to the hospital. Luckily another nurse just happened to be in the lab early that morning and was able to help with the case.

When I got home that night, I thought about the options open to me in dealing with the ticket. I had three. I could pay the $230.00 ticket outright, I could plead guilty and ask for defensive driving class, or I could plead not guilty and fight. If I plead guilty, the ticket would go on my driving record (raising my insurance premium). If I pled guilty and asked for defensive driving my record would be clean, but I would still have to pay $110.00 for the privilege to take the class, which then cost an additional $45.00. If I pled not guilty and lost, I could still take the defensive driving course. I was mad and full of righteous indignation. So, I pled not guilty.

November 2, 2009, I went to court. I did not hire an attorney. I didn’t believe that any attorney could tell it like I could. Now Shakespeare has written that anyone who represents himself in court has a fool for a client. Giving Mr. Shakespeare his respect, he wasn’t an attorney or a nurse.

Before court, I searched the literature supporting door-to-balloon times. I got a letter from our STEMI Coordinator, Larry Brown, RN, verifying the page and the importance of my presence in the case. I had a copy of the staff assignments for that day with my name as the lead call nurse. I had also pranced around in front of my mirror for a month practicing my defense.

My husband went with me for moral support. I really appreciated him at my side. I was ready for battle. When my turn came, the case was thrown out because the officer did not appear. I had mixed feelings about that. I was relieved that it was all over. But, I also felt that I had been denied my day in court. I wanted to tell the judge, the jury, the policeman, and that courtroom just how important it was for me to get to the hospital expeditiously. I wanted to say that I did not recklessly blow a stop sign or drive dangerously.

I was not able to tell my story in court, so here I am now to tell the tale.

I am currently working on getting an appearance before the City Council. They need to know that each one of them, as well as I, could fall victim to myocardial infarction. I want them to realize that there is not a single cath lab in Texas, along with most of the U.S. (that I know of, and I have searched) that has twenty-four hour in-house trained cath lab coverage. I am aware of programs that have trained emergency department (ED) staff and rapid response (RR) nurses to take steps to getting patients steps closer to the lab before the trained team arrives. As a matter of fact, here at St. Luke’s, our ED and RR nurses are trained to take steps to getting the patient to the lab and set up for the cath team. However, the training and expertise to proceed with the case rests with the cath team.

So, for each minute that a cath team member is delayed receiving a traffic ticket, one minute is lost to getting the most expert care to a heart attack victim.

I am conducting this fight not just for myself, but for the many other team members that have received and are still receiving tickets. As I asked around, I also encountered several doctors who also said they received tickets en route to STEMIs and other cardiac emergencies.

When I approach City Council, I will present my case, and possible solutions. This issue can be addressed in several ways. First, when appropriate ID and evidence of a call is presented to the officer, I would like a city ordinance passed to allow the driver to go without further action.

Next, if the driver is caught on the red-light camera, he/she should be able to present evidence of a call and be forgiven (if an adequate stop was made). I have also received a ticket from the camera. I was answering a call at 0200 on another day. I stopped, checked for oncoming cars, then went through the light. That ticket was $75.00. The third option is for the officer to accompany the driver to the hospital to verify the call.

With hospitals all over the nation pushing (and rightfully so) the door-to-balloon initiatives, there must be some cooperation between local police and healthcare professionals. I live in a large metropolitan city. The average employee lives thirty minutes away. There are six red lights and four stop signs on my way to the hospital. Although I do my best to get to the bedside as quickly as possible, my brush with the law has made me more cautious. I in no way condone reckless driving or speeding. However, I really feel that we should be allowed some leeway, especially in the pre-dawn hours when the streets are barren (except for the lurking officer).

I am writing this article before I go before City Hall because I want readers to send me emails to take with me from around the nation. I want the Houston City Council to know just how seriously we take our business of saving heart muscle and lives.

The one sure way to get the absolute best door-to-balloon time is to have twenty-four hour in-house cath lab staff coverage. In these trying economic times, I do not see that as a viable option any time soon. So for now, we must work to get the best times as safely possible.

Yvonne B. Singletary can be contacted at zybs01@yahoo.com. She notes that she did make it to City Hall and addressed the City Council, but will address the results in a future article. She welcomes your emails.

Dear Yvonne B. Singletary, RN, BS, RCIS, CCRN, CVRN (your must be awfully proud of yourself with all those fancy letters after your name…)

I wish the officer would have been there in court that day. You have no right to disobey traffic laws when you are not in an emergency vehicle. You have not taken Emergency driving courses. You do not drive a vehicle equipped with emergency lights and sirens. You do not have the RIGHT to put others at risk.

YOU were at fault. It is YOUR fault that your patient had to wait 12 minutes for him to write a ticket–all because you couldn’t wait mere seconds at a stop sign.

YOU do not have the right to put other drivers at risk when responding for a hospital page. In fact, you very likely could create a whole new(and more critically injured) patient in the process.

Do not speed. Do not blow stop signs/lights. Do not complaint about being caught breaking the law.

The fact of the matter is that ambulance transporting code 3 do not save much time at all. Whatever made you think you deserved some privilege to break the law is foolish, at minimum.

In my state Volunteer Firefighters, even with flashing blue lights, cannot speed. Why should you be able to run lights and break the law? WHY?

The 3 seconds you would have wasted at that sign are not worth putting the citizens of your community at risk. It is your fault that the patient waited 12 minutes to see you, not the fault of this officer.

Obey the God Damn Law.

Sincerely,

MedicThree–the guy who will have to scrape up the the poor sap you or your colleagues run over…

I encourage my readers to contact her(as she wishes) at zybs01@yahoo.com

Assumption

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Killed the Cat. Ok, maybe not. Maybe it was idiocy, or indifference, or… the old standby curiosity.

We’re running with Assumption though.

When people call 911 they EXPECT a fast response. When people call 911 they EXPECT lights and sirens. When people call 911 they EXPECT us to bring them into a ED bed full of nurses, doctors, rad techs, lab techs, admitting, and fancy gadgets. They EXPECT that we will transport them fast–with lights and sirens. They EXPECT me to use complex terms, fancy gadgets, and McGuiver like cleverness.

What they actually GET is an entirely different story. What they get is adequate, qualified, professional Medical Care. Not ER/Third Watch style gung ho Cowboy Medicine.

We are “self dispatched” in that we determine our response based off of what dispatch provides us. It has never faild us and I’m glad we don’t use some of the EMD models that mean every time someone says they are in “pain” they get a Code 3 repsonse(see my posts from internship). If it sounds bad we hurry. If it is a frequent flyer and it sounds bad, we likely still hurry. Our Dispatchers also know when to give us the right information. Some may find this method “dangerous” but honestly I find responding to “eye pain”, “leg pain” and “back pain” at 90 MPH dangerous, so that debate can be had in the comments section.

When I get on scene I grab what I need and walk in. I do not run. I’m fat and running is just going to make me another patient. I need to be collected whether it is serious or not. Hell, sometimes the “non serious” calls are the ones I need to be the most collected for. Keeping using my inner voice from the outside world can be challenging at times.

When I approach the patient I try to calmly assess the situation, but do it methodicly and swiftly. Again, no sense in getting freaked out. If a patient really is sick, they won’t be helped any by me doing things rushed and wrong. The only people who complain that I am not going fast enough are the ones that had no business calling 911 in the first place.

I then move to treatment–often this means I talk to the patient while we head in. Sometimes(less often than ER and 3rd Watch make you think!) I actually start an IV, push a med, give oxygen, or the like. Many patients get a good dose of CYA Medicine. They might get a Nitro/Aspirin/MS/IV/Monitor/Oxygen/12 lead for their “chest pain” or Monitor/Oxygen/IV for the SOB, or a C-Collar/Backboard/Monitor for “neck pain”. Most of these patients do not need any of them, but hoenstly I can’t afford to be out of work because one of them actually did. We aren’t provided a Lab or Radiology department in the back of our fancy dancy ambulance so thus I rarely can rule anything out. I try though. I try hard…

So, we’re enroute with our presumably non-serious patient who is persistent that the apocolypse is near and it brings me to the time for report. If I am going local(I’d say 75% of the time we go local, I have the freedom to automatically divert and head to the trauma centers/stroke center/heart hospital on my own though)I give them a short phone report, Usually Name/DOB/Chief Complaint and if I’m more than a mile out(rarely) I’ll give them vitals. On occasion we do take patients that are more critical local, as a platform for stabilization. Again, this is rare. If I am headed to the big boy toy store then I’ll give age/chief complaint/vitals.

Now the fun part. With those radio reports I often give them a series of words that I find very important. For BS calls I say “Calling in report on a 17 YO male for triage complaining of….” For serious calls they rarely get a full report. I usually give them enough information to determine its serious. I then hang up. If It is actually serious rarely do I have time to chit chat and give DOB/name/etc. Words like “Head on MVC at highway speeds” tends to spark interest. “Possible CVA” works too. Those are both cases that usually end up with special response teams. Few others have that(OB, etc).

What people don’t get is that even if they REALLY are having a heart attack, they aren’t going to get a full code team in their until they ACTUALLY code on us. They really only need 2 nurses to start. Most hospitals have a good CP protocol that will get the ball rolling before a Doc sees you.

The same goes for a patient who is having pretty much any other presumed problem. You don’t NEED immediate attention from 10 over worked, under paid ED staff members. What you NEED is a thorough, detailed, and adequate assessment. You don’t NEED anyone to rush. You don’t need to be pushed infront of patients who have been waiting all day just because you rode in a fancy dancy wahmbulance.

What you NEED is to shut up. You need to answer questions appropriately. You NEED to not treat medics/nurses/doctors/techs like shit because of your percieved emergency. No matter how bad you think it is, I promise somewhere in that hospital there is someone whose problems are far more severe. I also promise you that IF they are capable of talking, they aren’t being a huge pain in the ass to their HCPs.

Grow up. Don’t assume that you are more special than everyone else because you “feel like death”. Just get a grip. If you aren’t happy with the way healthcare works I think the Happy Hospitalist has some great tips.

Pissing off nurses is a baaaad idea…

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My partner really pissed off the nurses today. Because this partner is, well, special… I had to make it clear to the Nurses on staff that it was NOT my fault. 

They wouldn’t even talk to him. Pissing off nurses is baaaaaaaad. Pissing off nurses in a tiny Hospital where you will see them constantly is moronic.

Oh, and dispatch sent us on a wild goose chase today. We were within 2 blocks of the destination and drove in circles for 5 minutes trying to find the damn place. 

Sometimes, a drunk, a nut, and a lollipop IS what it's all about.

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A drunk, a nut, a lollipop and my fav–a group home patient.

The drunk had recently moved to the metro area and couldn’t seem to find a liquor store near her home(there is one 3 blocks away…) so she went to the grocery store and bought Listerine(the grocery store is actually next to the liquor store. seriously).

She decided today she needed treatment, and like all logical people–instead of calling a taxi she called 911.

The nut. She wasn’t completely crazy. Not my kind of crazy anyways. But we did a BLS facility to facility transfer for a woman who had been couped up for about 3 months at the hospital and I think she was starting to go a little nuts. And she hated the hospital she was stuck in… Best part, the doctors dictation in her chart dated today “BLANK is a 53 year-old woman who is a 66 year-old woman”. What?!

The lollipop. This is what I refer to my favorite nurses in the world as. The group home/assisted living/blah blah nurses. Wait… LPN’s. I’ve met a decent number of great LPN’s. I’ve also managed to meet a truck load of morons. Today, they made us break protocol and risked their jobs. In this state it has to be an RN to run a vent unless medics are specially trained. This truck was not a Vent truck and they were going to send a “nurse” with us. Well, the damn vent starts going off like a car alarm and he didn’t have a clue what to do. Then again, he didn’t know anything about the patient(and he was the patient’s “favorite” “NURSE”. Well, turns out he’s an LPN, and isn’t trained in vents. So WTF are you doing in my truck?

Seriously, if something bad had happened, his career, and possible the medics on this truck could have been in danger.

Go change a diaper. Sorry… I just can’t stand people who are supposed to be patient advocates that don’t even respect their patients.

New Template and please saw with caution…

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I’m guessing you’ve figured it out! Completely new template! Let me know what ya’ll think of it and if it needs some tweaking.

At first I couldn’t find anything too exciting but I like this one a bit.

Today we got a nice finger lac/amputation. Fingers 4/5 gone, remaining are iffy. They toned out a hellicopter too. Funny thing is… we were to the ER doors before it would have been on scene.

PS, I hate nursing homes. I love nurses. I hate nursing homes. We were called to a 87 year old man who had a fever(dispatch: Sick One). While getting report from his nurse–who seemed to give me more personal knowledge of patients than I’m used to, something clicked. They called for a fever x3 days. Neg Influeza-A, etc. But then she said that on the 1st that he had a SP02% of 81%. They gave him 2L via nasal. Are you shitting me? 81%(he had sats of 98 on the 30th according to his chart…) and you let it sit there for 3 days on 2L of o’s?

No… I couldn’t have heard you right… This was for a “fever”? You didn’t think that maybe you should call us because your patient is going into heart failure? You didn’t think that maybe 81% was bad. Ironically–this was a real Nurse–not a CNA who was covering 40 beds. This is a 5-1 facility. WTF?

So, as a refresher class, what do we do when you get Oxygen sats in the 80′s that are supposed to be there…. Yes, wait. That’s it.